We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:
The Lottery Organisation Ltd
3 Trinity Street
You may contact us by e-mail at firstname.lastname@example.org.
You may call us on: +44 (0)1789 867551 (Office Hours)
The Lottery Organisation Limited ("We") are committed to protecting and respecting your privacy.
GDPR: General Data Protection Regulations
Section 1. (Section 2. Implements the information in Section 1 in more detail)
With effect from 25th May 2018 European Law regarding the protection of stored data becomes obligatory, the United Kingdom is a member of the European Union and therefore must comply with the new regulations, detailed in the following paragraphs is the information on how this affects you.
As a user of the Website you will be asked to provide us with personal data or personal information, such as your name, date of birth, address, email address, telephone number and payment details, for example during the registration process, the purchase process or when interacting with our Customer Service. We will use the data you provide to process your order. All information provided by you will be treated securely and strictly in accordance with the applicable data protection regulations.
WE DO NOT RETAIN COMPLETE DETAILS OF YOUR DEBIT OR CREDIT PAYMENT CARD.
Any further transmission of this data will not take place, with exception of certain cases, where the transmission of the identity documents to companies, which are assigned to either validate your customer data or to the insurance of your Winnings, is necessary.
Collection and transmission of information: With the Google +1 button you can publish information worldwide. Through the Google +1 button you and other users receive personalized content from Google and our partners. Google stores both the information that you have given a +1 for content as well as the information about the page you viewed when you clicked +1. Your +1-clicks may appear in combination with your profile name and your photo in Google services, such as search results or your Google profile. Google records information about your +1-activities to improve Google’s services for you and others. To use the Google +1 button, you need a globally visible, public Google profile that must contain at least the name chosen for the profile. This name is used in all Google services. In some cases, this name can also substitute any other name that you used when sharing content via your Google account. The identity of your Google profile can be shown to users who know your email address or other identifying information about you.
Usage of the collected information: In addition to the above defined usage the information you provide will be used in accordance with the applicable Google privacy policies. Google may publish aggregated statistics about the users’ +1-activities or transmit this information to third parties, such as publishers, advertisers or linked websites.
It is entirely at your discretion, how you allow us to use your personal data to advertise products and services.
Newsletter: We may send you newsletters in relation to products and services that we think may be of interest to you. Each message contains information on how to unsubscribe from our newsletters – you may manage your notification settings from your player account and revoke your consent at any time.
Please note that we may send you important emails concerning (amongst other things) your use of the Website, offered products and services, updates on technical issues or matters arising from compliance with our legal or regulatory duties (system generated emails) such as confirmations of registration, confirmations of order, or winnings notifications. The system generated emails are an integral part of the Website and its services, and cannot be opted-out of, until and unless your Player Account has been cancelled or terminated. All emails will be sent to the address you have provided us. Please ensure that the email address we hold for you is kept up-to-date and that you have full access to it. If you change email address, then you must inform us of the new address using your Player Account.
We take appropriate technical and organisational measures to guard against unauthorised or unlawful processing of your personal data and against accidental loss or destruction of, or damage to, your personal data. All relevant security measures to protect the relevant database are constantly monitored. However, we are only liable for breaches of security in cases of gross negligence and only in accordance with the restrictions provided in the Terms and Conditions.
We ask you to keep your Player name, your Player Account number and your password in a safe location. You are responsible for all activities implemented on your Player Account.
During your online transactions your personal data will be transmitted encrypted at all times. SSL technology enables automatic encryption (scrambling) of all data processed via our Website. Your data, including credit card and payment details, are converted to a code which can only be decoded using the secret key or a password. Your browser shows the security of a website by displaying the “padlock” or “key” icon in the lower frame of the browser window. In case your browser is configured accordingly, a warning will be shown at the first visit of our Website. This shows you that your data will be secure and protected on our Website.
Transmission of data
We will retain your personal data only as long as is necessary for providing products and services, or as required by applicable law. We will not transmit or disclose your personal data to third parties, except in the cases described above, in the context of a joint venture, in relation to a forecast or actual sale or other transfer of the entire business or parts of the business or if we are compelled to do so by law, or receive a valid, legally compliant request by a law enforcement or governmental authority.
Provision of data to regulatory and law enforcement agencies
The Lottery Organisation Limited is committed to the enforcement of fraud and money laundering legislation and to compliance with the terms and conditions of our licence. If we have reasonable grounds to believe that fraud or money laundering or any other offence is being committed or at risk being committed by you or by other persons through use of your Player Account, we may, at our sole discretion, provide the relevant regulator or authorised law enforcement agency with your personal data, to the extent that it relates to the commission of an offence.
This policy (together with our International Terms and Conditions of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is The Lottery Organisation Limited, We are registered in England and Wales under company number 07636456 and have our registered office at 3 Trinity Street, Stratford-upon-Avon, United Kingdom CV37 6BL. Our main trading address is 3 Trinity Street, Stratford-upon-Avon, CV37 6BL.
The following describes the information gathering and dissemination practices for the Websites operated by The Lottery Organisation Limited and any other company in the same group of companies as them, and including (without limitation) lovemylotto.com each being a "Website", and together being the "Websites", the Websites shall collectively be referred to as the "Services", as defined in our Terms & Conditions.
The Lottery Organisation Limited unless legal obliged to do so, or is judged to be in the interests of the Company will not release, divulge, discuss, or enter into communication or correspondence, regarding any information relating to wins or winnings whether it be regarding an individual, group, or collective company data.
In the event of a big win, the identity of the Members of a Syndicate that have opted for “no publicity” will be kept private to the extent possible.
The Company reserves the right at its discretion, to advertise to the fullest possible extent that a lovemylotto.com Syndicate has won a Jackpot or other substantial prize.
“you”/” your”/” yourself” means; the user of the website.
Use of your information
The Company may collect and use your personal information in order to register you as an online direct debit player and/or player of lottery games, to administer any direct debit and/or on-line account you have with the Company (including, if you have provided the Company with debit card details, checking that you are entitled to use that debit card and that you have sufficient funds to play the lottery games), to provide lottery services and games via the Site, and/or via mobile phone text message, to enter you into lovemylotto.com syndicate lottery games, to contact you by post, email or telephone should you win, to ask you to confirm/amend the information we hold on you, to provide you with a user name and, in certain circumstances, an authentication code, to ask your views on the service offered by the Company and to enhance market research and promote the Company's services and games. The Company may also use your personal information to personalise marketing or other notifications to you. In providing your personal data, you consent to being contacted by the Company (by post, e-mail or telephone) in relation to all matters and to the Company processing your personal information for the above purposes.
The information collected about you by the Company may include: your name, user name and password, bank account details, answers to security questions, debit card details, your address, driving licence information, email address, telephone number, date of birth together with details about your playing habits and transaction and game history relating to playing of games provided by The Lottery Organisation Ltd. Please note that not all of this information is mandatory.
While the Websites may contain links to websites operated by parties other than The Lottery Organisation Ltd (for example the UK Gambling Commission), The Lottery Organisation Ltd is not responsible for the privacy practices or content of any such websites.
Please note that when you enter any details into any part of our website, you are initiating a purchase or enquiry. If this process is abandoned or fails, an email may be sent enquiring as to why you have been unable to complete the operation you started. This email is merely a continuation of the process initiated by you the enquirer and includes non-submitted and abandoned data. This is to ensure that you were not experiencing technical problems with our website. Such communications do not fall under the regulations concerning marketing emails, however we may include in such e-mails a gesture of goodwill related to our products.
As part of the account registration process, we also offer visitors registering with us the opportunity to "opt out" from keeping them informed of future events, offers and promotions from The Lottery Organisation Limited. Visitors who wish to take this option should 'un-tick' the relevant box in the registration process. you may update your marketing preferences at any time through 'My Account/Update Marketing Preferences' (or similar) section of the Website (where available) or by contacting Customer Services. If (where available) you have chosen to receive information on future events, offers and promotions by SMS message to your cellular telephone, you may "opt out" of receiving such information at any time by replying with the word "STOP".
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company, its subsidiaries and our associate partner companies.
"Advertising & Marketing" means for the purpose of notifying members of other gaming opportunities, this company is an associate partner of The Haywire Group, and as such will from time to time inform members of new gaming products.
What type of information we collect and how we use it
- The Lottery Organisation Limited collects your Information in order to:
- Store your Personal Data, details of which can be accessed from your personal account.
- Enable us to set up your Account so that you can make full use of all of the features of the Services, including crediting your account with funds, and playing games;
- Enable us to receive questions and comments from you through our Online Help Centre, and for us to be able to respond to them: email@example.com
- Comply with relevant regulations regarding your registration, for example completing age verification checks; and
- (Provided that you do not "opt out" from this option), to keep you informed of future events, offers and promotions from The Lottery Organisation Limited.
- In addition to the broad purposes identified above, The Lottery Organisation Limited will only use your Information, including sharing your Information with our third-party partners and subcontractors who process data (including, where appropriate, your Information) on our behalf, for:
- Setting up, operating and managing your Account;
- Providing any of the Services which are requested of us and for any proper purpose connected with such provision;
- Verifying the accuracy of your Information, including disclosure of such information to third parties (including financial institutions, age verification), in connection with such purposes (a record of the search will be retained, and the third party may use the information to assist other companies for verification purposes);
- Preparing statistics related to the use of the Services by you and other customers;
- To prepare and display appropriate individualised marketing material and content;
- Complying with our regulatory duties, obligations and responsibilities under the Gambling Act 2005, and to any other Regulatory Authority; and under the relevant legislation and to the relevant regulators in the other jurisdictions where The Lottery Organisation Limited carries out a regulated activity;
- Conforming to legal requirements or complying with legal processes.
- The investigation of suspected unlawful, fraudulent or other improper activity connected with the Services;
- The reporting of a crime or suspected crime, including money laundering or any fraud.
- Any other purpose which is necessary for the performance of our contractual obligations to you.
- The Lottery Organisation Ltd may use your username and/or first name and region for advertising or promotional purposes.
- Telephone calls to and from our Customer Services Department may be recorded for training and security purposes.
- We may transfer your Information in the event of that we transfer or sell our business or any part of it; including in the event of insolvency.
- If at any time you wish us to stop processing your Information for the above purposes, then you must contact us and we will take the appropriate steps to stop doing so. Please note that this may mean that your Account will have to be closed.
Where we store your personal data
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Updating your information
You may update or delete your Information at any time from within your lovemylotto.com account through 'My Account/Update Account Details' (where available); or by contacting Customer Services at firstname.lastname@example.org
You may obtain a copy of your information held by The Lottery Organisation Ltd by contacting Customer Services. We do require up to twenty-eight (28) days' notice to enable us to comply with such a request.
Last update 23rd May 2018.